Shipping policy

Shipping Policy

At Luna Vanilla, we aim to deliver your order quickly, safely, and with care.

Processing Times

All orders are packed and dispatched from Melbourne, Australia.

Please allow 1–2 business days for order processing.
During busy periods or promotions, processing times may be slightly extended.

Australia Shipping

We ship Australia-wide using trusted courier and postal services.

Standard Shipping: 2–6 business days
Express Shipping: 1–3 business days

Shipping costs are calculated at checkout based on your location and order size.

New Zealand Shipping

We offer shipping to New Zealand.

Estimated Delivery: 5–10 business days

Please note that international orders may be subject to customs processing times outside of our control.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow its journey.

Delays & Delivery Issues

While we work with reliable shipping partners, occasional delays can occur.

If your order hasn’t arrived within the expected timeframe, please contact us at:
📩 info@lunavanilla.com.au

Incorrect Address

Please ensure your shipping details are correct at checkout.

We are unable to redirect orders once they have been dispatched. If an order is returned due to an incorrect address, additional shipping fees may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with your order number and photos (if applicable), and we’ll resolve it promptly.